Shipping & Delivery:
Free Priority Shipping for United States orders over $150.00
Standard Priority Shipping $ 8.30
We ship all our orders Priority because it allows for a Tracking Number & Insurance on your package. Once payment has been authorized and verification has been obtained. Orders shipped typically ship in three (3) to seven (7) business days (Monday through Friday, not including holidays) after the piece has been made, for the United States and P. O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipment to US Territories, and A.P.O. and F.P.O addresses.
​
Orders shipped to New Jersey addresses will be charged a 7 % NJ Sales Tax.
International Orders are insured and EarthPowerStones is not responsible for any Declaration or Tax Duty fees.
Returns:
Can I return or exchange merchandise?
Merchandise can be returned unworn and in its original condition for full credit within 14 days of the date it left our studio (regardless of when you actually took delivery of the merchandise). You must contact us first to get a valid Return Merchandise Authorization (RMA) from Earth Power Stones and get the merchandise to a shipper to return the merchandise back to us.
Any returns or exchanges after 14 days will be charged a restocking fee of 15%.
No returns or exchanges will be accepted after 30 days.
Request for a Return by emailing Earth Power Stones at:
Please provide us with either your order Confirmation Number and a description of the item you wish to return. At that time an address for returns will be issued.
Customers outside of the United States must request an RMA within 21 days of studio shipment date.
NOTE: The merchandise does not have to be physically received back at the Earth Power Stones studio within 14 days (U.S.) or 21 days (International), but it does have to be in the possession of the shipper (along with the valid return invoice). Return Invoices must be valid, unexpired, and issued for the merchandise being returned. After 14 days expire, you may no longer return the merchandise.
As soon as your valid return is received and processed, you will be credited for the cost of the merchandise minus shipping charges. Most returns are processed within 10 days of receipt. Credit/refund reflection is dependent upon your bank’s cycle.
It is recommended that you send the merchandise back in a padded envelope and that you insure the package. If the merchandise is lost or stolen in the mail, it is not the responsibility of Earth Power Stones to replace it.
There is a $10 restringing fee.
Commissioned items cannot be returmed.
ONE MORE NOTE: After many years of wearing our own jewelry, our friends wearing our art and many lovely people ordering our pieces, we've encountered different issues with jewelry.
We use quality stones and metals in our designs. In most of our designs we use Accu-Flex®, which is 49 strands of Stainless Steel with a nylon coating and a 26 pound test strength. With smaller, more delicate stones we use the same kind of wire but thinner to accommodate the stones. In our stretch bracelets we use the best stretch cord we can find. Stretch cord is comfortable and easy to put on but eventually it wears out. This is a fact. Please keep this in mind when ordered stones on stretch cord. We've seen our strongest 49 strand wire eaten through by skin acid, this person was showering, playing sports and wearing his necklace every day for months. This is not common, but it can happen. And some stones will not stay on certain people. We've both encountered this with different stones. Greg cannot wear Lapis and no matter how much I love dark green Tourmaline it doesn't stay with me.
We love creating wearable art and we are a small business. It's just the two of us making our wearable art, we are not a huge company.
We will do our best to make it right.
Contacting us:
The best way to contact us is through email at:
